Help for residents

Getting started.

Three things to do once, and then charging looks after itself.

Your first charge

1
Enter your building’s invite code
Download the app and type in the code from your building’s poster or email. That connects you to your building and its rate.
2
Link your car
Sign in with your car manufacturer account. This is what lets your car report its own charging, so nothing has to be installed.
3
Add a card
Save a card so sessions can be paid automatically. You will not be charged anything until you actually charge.

My invite code is not accepted.: Codes are per building and can be deactivated. Check you have the current one from your building manager or the poster in the lobby.
I plugged in but no session started.: Check the car is linked in the app and that you are inside your building’s charging area. Sessions can also take a few minutes to appear, because they start when your car reports the charge rather than when the plug goes in.
Do I need to open the app to charge?: No. Once you are set up, plugging in is the whole interaction. The app is for checking what a session cost.
Can I charge before I add a card?: You should add one first. Without a card the session still gets recorded, and you will be asked to pay it — it is simpler to set it up before you plug in.

Tell us about your building and we'll be in touch as we roll out — or book a time and we'll walk you through it.