Help for strata managers

Managing your sites.

The handful of things you will actually do after a building is live.

Buildings and boundaries

How do I change where charging is billable?: Edit the site’s boundary in the console. It applies to new sessions straight away — useful if the carpark is bigger than you first mapped, or a second area opens up.
Our building name is wrong.: Site names are fixed once created, because every session records the name it had at the time. Contact us if a building genuinely needs renaming and we will sort it out without breaking the history.
Can one building have several carparks?: Yes. A site can carry more than one charging area, which covers buildings with separate basements or a visitor area you want included.

How do I stop new residents joining?: Deactivate the invite code. It stops working immediately for new joins, and residents who already joined are unaffected.
A resident has moved out.: Remove them from the site in the console. Their past sessions stay on the record for reconciliation, but they can no longer charge at your building.
Can I see which residents have no working card?: Yes. The console flags residents without a valid payment method, which is the main reason a session ends up unpaid.
Do I need to onboard residents myself?: No, and you should not have to. Residents join with the code, link their own car and add their own card — you never handle their payment details.

Tell us about your building and we'll be in touch as we roll out — or book a time and we'll walk you through it.