For residents
Payments and receipts.
You pay per session, straight after you finish, at the rate your building set. No subscription, no minimum, no prepaid balance sitting there.
What you are charged
- How it is priced
- Energy delivered, at your building’s rate
- When you are charged
- Right after the session ends
- Subscription or minimum
- None
- Who receives the money
- Your building’s owners corporation
- Where your card is stored
- With our payment provider, never with Volty
- Receipts
- Available for every paid session
Cards, failures and refunds
- Where do my card details go?
- Straight from your phone to Pinch Payments, our payment provider. Volty stores only the card type, the last four digits and the expiry so you can tell your cards apart.
- What happens if my payment fails?
- The session shows as unpaid in the app and you can retry it, either against the same card or a different one. Nothing is charged twice — retries are matched to the original session.
- Can I use more than one card?
- Yes. You can save several, pick a default, and choose a different one when you retry a failed session.
- I think I was charged for a session that was not mine.
- Open the session in the app to see the start and end time, the car and the energy delivered. If it still looks wrong, contact us and we can trace it against the vehicle’s own reported data.
- Can I get a receipt for my accountant?
- Yes, from any paid session in the app. Where the owners corporation is registered for GST, the receipt is issued as a tax invoice.
Payments, handled by Pinch
Your card details never touch Volty. They go straight from your phone to Pinch Payments, the Australian payments platform that processes charging payments and pays your building.
Bring Volty to your building
Tell us about your building and we'll be in touch as we roll out — or book a time and we'll walk you through it.