Help for residents

Payments and receipts.

Managing cards, sorting out a failed payment and getting a receipt.

Cards

How do I add or change a card?: From the billing section of the app. You can save several cards, set which one is the default, and remove any you no longer use.
Is my card safe?: Your card details go from your phone straight to Pinch Payments and are never stored by Volty. We keep only the card type, last four digits and expiry so you can tell them apart.
Can I remove my only card?: You can, but sessions will then fail until you add another. If you are moving out, remove yourself from the building rather than just deleting the card.

A session says it failed. What do I do?: Open it in the app and retry, either with the same card or a different one. Retries are matched to the original session, so you cannot accidentally pay twice.
Why did my payment fail?: Usually an expired card, insufficient funds, or a bank declining an unfamiliar merchant. Adding a different card and retrying is the fastest fix.
Where do I find receipts?: Open any paid session in the app and download the receipt. Where your building is registered for GST, it is issued as a tax invoice.
Can I get a statement for the year?: Not as a single document yet. Individual receipts are available for every session in the meantime — tell us if this would be useful and it will help us prioritise it.

Tell us about your building and we'll be in touch as we roll out — or book a time and we'll walk you through it.