Help for strata managers

Billing and payouts.

How money moves, what to do when it does not, and how to reconcile it at the end of the month.

Payouts

When do we get paid?: Sessions are charged as they finish and settle to the building’s account on the payment provider’s normal settlement cycle. Each settlement appears in the console as a payout you can open.
How do I reconcile a deposit?: Open the payout in the console. It lists the individual sessions inside it with the driver, the site and the energy delivered, which is what you match against your bank statement.
Why is a payout smaller than the sessions it covers?: Payment processing costs and Volty’s platform fee are deducted per transaction. The payout detail shows the gross and the fees so the difference is visible rather than assumed.

How do I change our rate?: Change it on the site in the console. New sessions use the new rate immediately; anything already charging keeps the rate it started on, so nobody is repriced mid-session.
A session shows as unpaid. What now?: The driver has been notified and can retry from the app. If it stays unpaid, the resident is the right person to chase — the session record is the evidence of what was used.
Are we registered for GST in the system?: That is recorded when the building is created. Where the owners corporation is registered, receipts are issued as tax invoices with the GST component shown, and rates are treated as GST inclusive.
Can we issue a refund?: Get in touch with the session in question. Refunds are handled case by case through the payment provider so the record stays consistent on both sides.

Tell us about your building and we'll be in touch as we roll out — or book a time and we'll walk you through it.